Support

We aim to reply within two business days.

Email ideaforgelabs.support@gmail.com with your question and, when relevant, your macOS version and Mac architecture. Response times are targets rather than guaranteed service levels.

Email support

Before sending diagnostics

Redact API keys, passwords, complete configuration files, payment-card details, PAN, bank credentials, and identity documents. Send only the minimum screenshots or diagnostics needed to explain the issue.

Common questions

Which Macs are supported?

At launch, Origo will require macOS 15 Sequoia or later on an Apple Silicon Mac (M1 or newer). Intel Macs will not be supported.

Does Origo send analytics or crash reports?

No. Origo is designed to send no product analytics or automatic crash reports. Network requests are limited to product functions described in the Privacy Policy.

Security reports

Email the same address with the subject Private security report. Please do not publish a suspected vulnerability before we have had a reasonable opportunity to investigate it.

Operator

Origo is built and supported by IdeaForgeLabs.